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Senorita Craft’s experienced merchandisers check
the product at the production site second check
takes place at the time of inventory and product
update on the website and third check takes
place at the time of order pack up. There is all
the effort in routine to minimize errors before
sending any item for shipment. Our business is
to care for our customer’s happiness. Even then
anything is not satisfying or is contrary to
what we show and say, we take extreme care to
look into customer’s interest first.
RETURN POLICY
A liberal
Returns Policy: -
We have a liberal no questions asked return
policy. Merchandize can be returned to us within
30 days of receiving of the Shipment. On
receiving your return we make the refund within
48 hours.
Senorita Craft Exims
Pvt. Ltd.
88, Sector-31,
Gurgaon- (HR)-122001- INDIA
Refunds on
returns :-
• The cost of shipping to us is to be borne by
the customers.
• Customs duties or taxes, if applicable, shall
be refunded only to customers who do not return
the received merchandise.
• In case of custom duties levied on merchandise
being returned back to us, Senorita Craft shall
refund only the cost of the goods less the
custom duties, if refunded earlier at the time
of delivery.
• At any point of time, refunds to never exceed
the original cost of the goods.
Our return
policy is a result of our confidence in our
products. Every product is triple checked
before it is shipped. Since we handpick our
retail stock, the first quality check takes
place at the time of buying, at the artisan's
premises. The second manual check takes place
before those products are entered into our stock
database and are exhibited on the website. The
final and the most important quality check takes
place before the products are shipped to the
customer.
• When will you refund me?
Once we receive the returned goods in undamaged
condition, we will send out your refund within 2
working days. The amount is usually available in
your account within 3 to 4 business days. We
will also send you a copy of your refund invoice
for your records.
• Part of my order is missing, how will you
send me the rest of order?
We take all the precautions to check the orders
before shipping, even then, mistakes can happen.
If you have received you order and an item is
missing, please email your order number and the
missing item and we will investigate the matter
further and try to resolve the mistake quickly.
Care@senoritacraft.com
• Do I have to pay for the return post?
Yes, you have to pay for return postage to you.
We recommend that you send the parcel using a
delivery service that insures you for the value
of the goods. If the item you received is faulty
or is not what you originally ordered, please
e-mail quoting your order number, your name and
address, details of the product. We will then
advise on how to proceed with the return.
Care@senoritacraft.com
• When will I receive my replacement?
You can opt for a replacement if you do not opt
for a refund. If you opt for a replacement, you
will be charged the shipping charges for the new
item you choose. We will send you a separate
link through which you can pay for the shipping
charges. You will receive your replacement
within 4 to 6 days after your replaced order is
dispatched.
• Why have you not refunded the charges?
Shipping charges are non refundable unless you
have received a wrong or faulty item from us.
Please note:
1.
Shipping charges are non refundable so you
will be refunded the full value of the items
returned less the shipping charge.
2. If a discount was applied to your
original order, the amount refunded will be
adjusted to allow for the revised orders value
and appropriate discount level
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